DS card & drive Use Case

Implemented Axxerion modules

Ticket system

Contract management

Property management

Asset management

Reservations

„In the joint discussions at that time, we noticed that work is done flexibly and requests are addressed flexibly. We thought ‚Okay, we'll take this basic module and let it adapt to our needs and our challenges.'“

-Timo Czerwanski, Prokurist

Who is DS card+drive?

Industry

Gas station operators (automatic filling stations)

Key figures

Founded DS card + drive GmbH in 2000 (headquarters in Bremen)
around 80 vending machine filling stations in Germany
4 Axxerion users (within operations management)

The Bremen-based company Diersch & Schröder, founded in 1920, operates in the energy, chemical and young business sectors. Today, the DS Group employs more than 800 people at various locations.

As an energy trading house, DS supplies its customers with heating, power, lubricants and electricity. These include import, wholesale and retail trade, tank farm logistics and the operation of petrol stations. The Chemistry division develops and produces customized chemical formulations for a wide range of areas such as metalworking fluids, cleaners, paints and varnishes, fibers, paper and agriculture.

DS card + drive operates around 80 unmanned petrol station vending machines in Germany.

Challenges

What challenges existed before the introduction of CAFM?

Inventory of petrol stations maintained by the main service partner
- Inventory and know-how should lie with DS card + drive GmbH
Digitization of petrol station management
- Need for management software
Desire for schedule and warranty deadline overview
Desire for a Single Source Of Truth

The solution

What problems does Axxerion solve with DS c+d?

As the structure of the company grew and the number of petrol stations grew, a rethink had to be made. For this purpose, the DS card + drive compared various programs on the market. The idea of having one’s own solution programmed specifically to the individual requirements of vending machine filling stations was ultimately rejected due to time constraints.

In discussions with the mavorest team, DS card + drive decided to take advantage of Axxerion’s flexibility and deploy the software, adapted to the application needs of its own company. The fact that Axxerion was already being used by another major petrol station operator at that time played an important role in the decision-making process.

Since the end of 2016, DS card + drive has been organizing its now around 80 unmanned petrol stations throughout Germany with Axxerion. Where Excel was previously used, you now have all the data clearly in one place. Everything is managed centrally from Bremen. The service partners scattered throughout the federal territory are also organized from there.

The four employees of the Operations Management Department use Axxerion as a full user for petrol station management (from new construction and maintenance to the organization of repair and cleaning work).

The result

What are the results of the CAFM rollout?

With the start of the project at the end of 2016, the basic conditions for the modernization of the petrol station organization were laid.

„We had a cold start with certain guidelines and just got started! Many things in the process only came into being out of the doing. In daily operation with Axxerion, you often only see what could be improved. For example, communication between one’s own company and the service partners.“, recalls Timo Czerwanski (authorized signatory)

Since the process of connecting to the main service partner has been completed, tickets are automatically forwarded from the petrol stations to the latter. Communication between companies and service partners is fully digitalized and easy to follow. The biggest advantage of Axxerion is that the complete data levels are easily and transparently brought back into the company.

Merging all data in one place
Gas station diary fully digitized
- Daily maintenance by a gas station attendant – they now have a tablet and use the gas station diary digitally. This is how DS card + drive fulfills its operator responsibility.
Simple appointments (TÜV, CIS) can be made and followed
Guarantee periods in view the work has become paperless

Experience & Recommendation

What experience has been gained during the introduction of Axxerion?

Recommendations for the implementation and application of Axxerion

Timo Czerwanski recommends: „Just do it!“

He explains that digitalization is becoming increasingly important. It simplifies and accelerates processes, and significantly less manpower is needed once the basic data has been integrated into such a system.

At first, the additional effort required to collect data may be great, but after this processing phase, you soon reach a plateau where you only enter the new data. From then on, according to Mr Czerwanski, the actual work relief begins.

„Even making evaluations in an Excel spreadsheet is much more complex than ‚just‘ pulling a list from Axxerion.“

Experiences with Axxerion

„With Axxerion, we have created a connection that is fluid and stable and forwards every petrol station problem via ticket to the service partner, who can write orders and implement them directly. […] Our work processes have not changed much in recent years. However, by designing this tool and installing more tools, they have become easier for us. The working life of the management and the maintenance of our petrol stations have been made much easier.“ (Norman Bischoff, project employee)

Use Case DS card + drive GmbH