Q-Park is an international parking company focused on high-quality parking services in built parking lots and parking lots in strategically placed locations. Its core activities focus on inner-city multifunctional parking solutions, parking at public transport hubs and parking facilities near hospitals. Q-Park Netherlands has been working with Axxerion since 2011, followed by Q-Park Germany and Q-Park France in 2012. Boudewijn Nols, Corporate Property Manager at Q-Park, talks to us about working with Axxerion.

The Q-Park portfolio includes approximately 840,000 individual parking spaces distributed across 5,800 parking spaces owned, operated, or managed by either Q-Park. Q-Park Netherlands has 247 parking spaces, of which 92 are park-and-ride spaces in almost all major cities. All these parking lots and lots need to be managed and maintained: a huge effort that involves a lot of staff. „To realize this task and ensure its success, we must have access to a system that perfects our processes“ says Nols. „We chose Axxerion after an intensive selection process because it is an „in-the-cloud“ solution that is flexible and fast and can be implemented in modules. Another advantage is that we can also integrate our multi-year maintenance plans of our in-house software into Axxerion. Axxerion offers countless possibilities and has been implemented quickly and easily in our organization. “

Objects and people
In addition to the object, inventory, maintenance and contract modules, Q-Park also makes intensive use of Axxerion’s workflow reports. „For us it’s about objects and people.“ Nols continues the topic. „About objects, in the sense that our parking facilities need to be properly maintained and about people, because our customers need to be able to park their car in a pleasant and safe way. If anything unforeseen happens, such as vandalism or a faulty elevator, then we want to be able to handle such a report as quickly as possible. Before we started with Axxerion, we had a landline and all reports were submitted through it. The company responsible for the number also had access to all parking facilities and had access to all ongoing contracts and contacts. Axxerion has streamlined everything, reports are logged in the system and can thus be better monitored and evaluated by us. In addition, by incorporating this process into our company, we actually save costs.“

Reports
Axxerion adjusted the module „Workflow Reports“ according to the methods and roles of the Q-Park company. Parking garage operators are responsible at the individual parking lot level, with team leaders responsible at an urban level and responding to the property manager and operations manager at the regional level. „Axxerion provides the right features per position“, says Nols, „so that our employees receive the information and options relevant to them. The system is linked to our intranet network – this works perfectly. Our parking garage operators complete the report form on the intranet.
This is sent to the respective team leader, who, depending on the nature of the problem, either involves a third person or sends the report to the property manager or the operations manager. “

What began as an attempt…
The collaboration between Q-Park and Axxerion began as a pilot project in the Netherlands, but the software is currently being used by Q-Park in the Netherlands as well as in Germany and France.

Nols reports: „At the time, we wanted to use this pilot to work with Axxerion to assess whether it could provide the right support in the area of property, inventory and contract management. This seemed to be 100% the case, which led Q-Park in Germany and France to become interested in the software. That’s a big thank you to Axxerion! Our Corporate Marketing Director is also very pleased with the opportunities available, especially since they make it possible to report on a range of entrepreneurial performance indicators.“