Oest Tankstellen Use Case

Implemented Axxerion modules

Ticket system/Helpdesk

Asset management

„I am very convinced of the Axxerion product as cloud-based software because it is intuitive and very clearly structured. Axxerion's flexibility is also very nice. It is customizable and adapts ideally to customer requirements.“

- Niclas Mäntele, facility management, Oest Tankstellen

Who is Oest?

Industry

Gas station operators

Key figures

Oest Tankstellen GmbH & Co. KG has been part of AVIA Germany since its founding in 1952
approx. 100 petrol stations in southern Germany
approx. 100 employees

Oest Tankstellen GmbH & Co. KG has been part of AVIA Germany since its founding in 1952. The AVIA Group is a business organization founded in Switzerland in 1927. Medium-sized oil companies have joined forces to form the AVIA brand. As a founding shareholder of the German AVIA, Oest Tankstellen GmbH & Co. KG operates a network of petrol stations in southwest Germany.

In total, AVIA operates around 800 stations in Germany and over 3,000 in Europe.

The AVIA brand and thus also Oest Tankstellen GmbH & Co. KG stands for service stations that offer shops, car washes and workshops as well as bistro areas.

Challenges

What challenges existed before the introduction of CAFM?

Decentralized abandonment of fault reports (by petrol stations and by freight forwarders supplying the company)
High administrative burden
low transparency in operations
Difficult monitoring and response time regarding the quality and costs of the contractors
little overview of the susceptibility of certain inventories to failure to assess new procurement or repair

The solution

What problems does Axxerion solve at Oest?

The project „CAFM“ has stalled at times in the past. The decision to use Axxerion was made a few years ago, but the process was suspended until Mr. Mäntele, together with another DH student, revisited the topic and pushed it forward. Axxerion is currently used in the area ‚help desk‘ and inventory management.

In the long term, the use of the module ‚maintenance‘ is also planned to overview and manage maintenance deadlines and appointments.

The result

What are the results of the CAFM rollout?

a higher time saving
more clarity
greater comfort for employees within their work processes
On the subject of helpdesk, diminutions of processes are visible directly at on-site petrol stations
centralized, transparent processes
better structure in the interference reporting processes
A central location for master data and the management of technical equipment (year of manufacture, warranty periods, manufacturer, etc. A.)
more structured operations
Errors are reduced (e.g. Commissioning of an incorrect contractor by the administration in the event of a malfunction at a petrol station

Experience & Recommendation

What experience has been gained during the introduction of Axxerion?

Recommendations for the implementation and application of Axxerion

Niclas Mäntele recommends: „All colleagues who are affected by the purchase of new software in any form, be they customer service representatives or administrative staff, should be involved and taken along from the beginning. It is important to repeatedly raise awareness among employees that a new system is under construction or in use. Communicating and publicizing the new reporting channels accordingly creates transparency, understanding and acceptance.“

Experiences with Axxerion

Our experience so far has been very positive: „Regarding Mavorest, I can only say that I’ve truly been in the best hands with our customer service representatives when it comes to support. Especially in terms of response times – great service! Available at any time!“

Use Case Oest Tankstellen