UC - gas station operators

Implemented Axxerion modules

Notifications (service management system)

Maintenance

Asset management

Property management

Document management

Single-Sign-On

„Axxerion is for us Single Source Of Truth – the only place of truth. There's no longer any duplicated data. Person A and Person B no longer look at different lists; instead, they both now work with the same database!“

- Markus Reichelt, Advisor Process and System Support Engineering at the gas station operator we present

Who is our customer?

Industry

Gas station operator

Key figures

approx. 800 petrol stations in Germany
more than 150 petrol stations in Austria
Market share of about 10% in Germany

Our customer from the gas station operator industry presented in this case study is a subsidiary of Phillips 66.*

The US company, headquartered in Houston, Texas, processes and markets petroleum products in over 15 countries. Phillips 66 employs approximately 14,000 people worldwide. It operates around 10,000 petrol stations in the USA, Germany, Great Britain, Austria and Switzerland (in a joint venture).

*Due to specific marketing requirements of our client, the company name is not mentioned in this case study.

Challenges

Follow-up of disruptions and control of service providers: Are the SLAs (Service Level Agreements) complied with? Are contracted response times respected?
Overview of which batches and equipment are particularly prone to failure: locating the largest failure factors throughout Germany
Desire for an equipment database: Which location has which equipment? How old are individual components?
Be able to make strategic decisions regarding the maintenance and/or eventual replacement of entire equipment
Desire for an SSOT (Single Source Of Truth; English „The only place of truth“): Place where all information is collected uniformly, accessible to all users throughout Germany (previously, individual Excel spreadsheets were available as databases at the individual locations)

The solution

What problems does Axxerion now solve for the petrol station operator?

Implementation of the Axxerion software solution in 2013
Gradual expansion of the scope of use; for example, to include the central document repository (all documents relating to individual locations and individual equipment), which can now be accessed by all authorized users
Subsequent expansion to include a repertoire of different checklists
Establishment of central appointment management

The result

What are the results of the CAFM rollout?

Saving time by accessing equipment data and information at the touch of a button
Representative reports can simply be pulled from Axxerion „“ without any time expenditure – this was previously done through multi-day surveys in which differently well-maintained data from different bodies had to be compiled.
The quality of the data that was once painstakingly compiled is no longer questionable and progress is now clearly visible in daily work.

Experience & Recommendation

What experience has been gained during the introduction of Axxerion?

Recommendations for the implementation and application of Axxerion

Markus Reichelt (Advisor Process and System Support Engineering at our client) advises:

„The challenge during implementation is to bring all Axxerion users up to speed; to make them understand why Axxerion is needed, which is why it also makes sense for the service provider or the maintenance company itself to use it. We allocated less time to the whole process than we ultimately needed together; it took us longer than we actually thought.“

Experiences with Axxerion

Markus Reichelt (Advisor Process and System Support Engineering) summarizes:

„Things that were initially thought to be a good idea had to be adjusted afterwards. Sometimes it comes to the realization that at the beginning we went too deep into the subject matter and laid out workflows in too complex a way.

It was possible to broadly expand the system, which was individually adapted to our needs, and –where necessary– to move away from overly complicated workflow ideas in order to make it as easy as possible for employees to use the software.

A major advantage of Axxerion is its flexibility and the ability to work with mavorest consultants to build your own workflows the way you want them and to customize them later. Sometimes it only becomes clear over time which process steps follow one another and who should be involved.

For us, the central benefit is the easy evaluability of all the information we now have in the system: the SSOT (Single Source Of Truth), both for documents, as well as for appointments and equipment. Another big plus is the ubiquitous access option –no matter where I am, no matter what medium is available to me!“

Use Case gas station operators