Use Case Thelen Group

The Thelen Group is involved in many business areas. The core business is that of the real estate owner and landlord of various types of land, but primarily the rental of business parks, logistics and production areas.

The second mainstay is the operational companies of the construction and expansion industry (HLS, civil engineering, electrical engineering, etc.). The third pillar is the service company for IGM services (cleaning services, security services, courier services, railway services).

Facility Management is part of the real estate management of the Thelen Group and, together with Property Management, is responsible for operational property management.

The Thelen Group, including its subsidiaries related to the property, with over 5,600 employees, 58 subsidiaries in the field of construction, planning and management of real estate and various cooperations, aims to develop, implement, rent and operate sustainable properties, business parks and neighborhoods using intelligent and innovative concepts.

The central motive is active real estate management from an economic, ecological and functional perspective.

The consideration of functionality and technical progress with a mix of smart and social aspects, with integration of sustainability, energy efficiency, innovative mobility, digital equipment and services are the foundations of the planning.

• Goods connection online shop
• offers
• orders
• invoices
• Interface with accounting
• Warehouse management
• Assembly classification
• Calendar function online
• App connection (hourly report/calendar/service order)
• Service module
• Ticket system
• Passing on disruptions by email
• Assignment of ticket to order
• Free registration by technician (signature customer

• Axxerion CAFM Facility Management Software – Scalability that largely requires no programming knowledge
• Extensive possibilities for adaptation
• Well-functioning reporting system
• Fast (technical) introduction through SaaS operation in combination with a browser interface
• Important things to be processed are clearly presented through individual adjustments

• Unlimited transparency of the data entered into Axxerion = advantage
• Various customizations in the system = low error rate (financially significant!)
• Continuous data maintenance and employee training = reduced ticket processing times & higher service quality for tenants
• Duplication of ticket entries within 14 months
• Reduction of the average. Processing time by 15-20 days
• Quadrupling of repair measures initiated
• Increase in maintenance business (own performance) to a performance rate of >80%
• Increasing the „in-time factor“ by applying project management

Marc Engelmann (deputy. Head of FM/Head of Back Office) provides the following feedback:

„The vision is to position Axxerion as the central hub for the entire ordering of technical services and construction services within the Thelen Group and to be perceived as such. In addition, the company’s own construction contractors will also be integrated into Axxerion more closely than before.“

Mr Engelmann draws attention to a few more points:

„Focusing on what is essential is essential! The „bread and butter“ processes must be mature and lived through the team. Ideally, these have already been thoroughly examined and adapted with regard to value-added measures. If these processes are complete, also due to continuous training measures and uniform designations/labels (e.g. document titles), further processes can simply be taken productively. I think the production process based on the principle „Done beats perfect“ is right. Even though the process hasn’t been fully defined yet and is perhaps 100% consistent, I would always take it online and then wait for employee feedback. This approach only works if a staff member is also designated as an admin for maintenance, which I would always recommend.“